FAQ's
FAQ's
Here are some of our most frequently asked questions about your van hire:
We can hire to anyone aged between 23 and 75 providing you have held a full UK car driving license for a minimum of 2 years.
Yes, the longer you hire for the cheaper your daily rate will be – contact us for an exact quote
Yes, we can arrange for you to pick up a van on Saturday.
We also offer Sunday morning pick up for a small surcharge (Sunday collections are strictly 9AM – 9:30AM only).
Yes, we can cater to most people, but advise first as the insurers may add a small surcharge in some instances.
Some vans do. Alternatively, a Tom Tom can be supplied for a small surcharge.
Yes, it follows insurance regulations & pricing.
Yes – We can offer CDW to reduce the excess.
Drivers license, 1 form of ID showing name & address (eg utility bill or bank statement) and your National Insurance number. For European trips you will also need to bring your passport.
We accept the following forms of payment:
Debit card, Credit card and Bank Transfer.
Please Note: Diners Club or Amex are only accepted on prior agreement.
Questions regarding continental hire:
Anywhere within the EU and Scandinavia.
Our long wheelbase (lwb) vans are high-cube, low-floor vans and are the maximum size permissible on most cross-channel ferries before hitting freight tariff rates, so you are still charged at the lower rate.
Smaller vans can also go abroad but won’t have carry capacity.
We will provide you with a tailored quote which will be dependant on the date, route, drivers, etc.
Our TomTom covers Western Europe including all the following countries: AD, AT, BE, CH, CZ, DE, DK, EE, ES, FI, FR, GI, HR, HU, IE, IT, LI, LT, LU, LV, MC, NL, NO, PL, PT, SE, SI, SK, SM, UK, VA.
Breakdown Questions:
We have agreements with major organisations throughout the UK & Europe, on standby to meet your needs. We’ll give you a dedicated number to ring if you are unfortunate enough to require these services.
UK mainland is included in your quote. Outside UK is a variable extra.
Pick-up & Returning Vans
You will be given secure 24/7 access to our yard, enabling you to return the van in your own time within the given hire period.
Please follow the directions on the homepage which can be found here or if using a sat-nav use HD9 7TT with entrance on Bedding Edge Road.
Cars can be left by pre-arrangement for a small fee. Although, we believe our yard to be safe, please note all cars are left at owner’s own risk.
Other Questions
You be nice to us, we will be nice to you.
Several of our vans have towbars. Please advise in good time if this is necessary.
Still have questions?
Email: enquiries@phoenixvanhire.co.uk
Or call: 01484 681888